COVID-19 Your well-being and tranquility are our priority.
If you are concerned about streaming in hotels or resorts, private villas are an alternative. Many of the luxury villas in our elite portfolio offer resort-style amenities, including staff. Luxury City can also help organize additional staff if you wish.
HOW ARE WE HELPING TO RELIEVE TRAVEL CONCERNS?
We understand that some travelers are concerned that COVID-19 will affect their upcoming travel plans for vacation or business. To make things as easy as possible, together with property owners we are doing the following:
We have taken very important prevention and safety measures, our employees, collaborators and you being our guests, our absolute priority.
For this reason, in agreement with property owners, we have been taking all hygiene and prevention measures, adapting the protocols and recommendations of local authorities and WHO directives, to ensure rigorous cleaning and disinfection of each property. before their arrival and thus provide them with the best hygiene conditions, both for the property and its internal staff.
CHANGES OF DATE
We will allow travelers to postpone or change travel dates with zero or minimum rates or fines, according to the conditions of each property owner.
We will offer travelers a 100% credit to rebook with extended (or indefinite) terms and use the credit, whenever possible, according to the conditions of each property owner.
When we work with owners with stricter deposit policies, we have negotiated to relax those policies as much as possible.
We will continue to monitor the current situation and make modifications to these policies as things progress both within Colombia and throughout the rest of the world. Our thoughts go out to everyone affected by the virus outbreak.
We hope that everyone remains safe and positive during this crisis.